Frequently Asked Questions

Frequently Asked Questions

The following FAQ reflects how dropstock.io worked. The service is currently unavailable while we plan our next steps.

How did dropstock.io work?

Our app connected with your Dropbox and got access to its own folder. You chose the agencies you wanted to distribute your files to. Once you synced a new file, we detected it and uploaded it to each of the FTP accounts you specified.

Did you store my files?

No. Your files were stored by you in your personal Dropbox account in a sandboxed folder that we could access. We never stored your media files on our servers.

How did you store FTP credentials?

We didn’t store any of your third party credentials on our servers or in our database. They were stored in your personal Dropbox account.

What file types were supported?

We supported photos, vectors and zip files (.jpg, .jpeg, .eps, .zip) up to 30 MB and video files (.mp4, .mov, .mpg, .mpeg, .avi, .flv, .asf) up to 4GB.

How many agencies were supported?

We supported any agency with FTP access — more than 40 — including Shutterstock, Adobe Stock, Dreamstime, 123rf, Pond5, BigStockPhoto, CanStockPhoto, Alamy, Depositphotos, VideoBlocks, PicFair, and many more.

What about my account data?

We stored your email address and basic account information. We never sold your address to third parties. If you have questions about your data, please contact us.

Was there a free plan?

Yes. All dropstock.io accounts received up to 1GB of upload volume for free at the beginning of every new month.

What happened with unused upload volume?

Unused upload volume didn’t expire as long as the service was available.

How was upload volume calculated?

Upload volume was only used for successful uploads per agency. For example: uploading a 15 MB picture to six agencies, where one agency’s FTP server was unreachable, would use 15 MB x 5 = 75 MB. Once the sixth upload succeeded, another 15 MB was subtracted.