Frequently Asked Questions
Do you store my files?
No, we don't store your files. Your files are stored by you in your personal Dropbox account in a sandboxed folder that we can access. We store some of the metadata of you files (file names, size, id) that helps us complete the job and show you the state of your uploads.
How do you store FTP credentials to other parties (ie. stock photo agencies)?
We don't store any of your third party credentials on our servers or in our database. When you enter them in dropstock.io, we store them in a file in your Dropbox.
What happens when I cancel my account?
Upon termination of your account, we will delete all the data on our server. We will not touch the files in your Dropbox. We strongly recommend that you revoke access to the dropstock.io app on dropbox.com, so any access token we once stored become useless. Dropbox will ask you if you want to keep or delete the data you stored in dropstock.io's folder at that time.
What data do you store of me?
We store only information you use to register to dropstock.io - your email address, name and your chosen password (which is encrypted). To access your Dropbox account, we store an access token and Dropbox user id. We also store the name and size of the files we are syncing for you as well as the state of the upload to each of your agencies for our and your analysis.
How secure is to distribute my files to third party FTP accounts using your app?
At least as secure as you would FTP them by yourself. Your data is uploaded securely to your Dropbox and we distribute it directly from the cloud to all your FTP accounts. FTP is an insecure protocol though, we just make "the last mile" shorter, faster and more reliable.
Do I need pro or business Dropbox account?
No, a free account is perfectly fine. As long as the space available in your Dropbox account is suitable for yor needs, we are fine with it.
What file types your support?
For now we support photos, vectors and zip files (.jp[e]g, .eps, .zip) up to 30 MB.
We also support video files (.mp4 .mov .mpg .mpeg .avi .flv .asf) up to 4GB!
There were problems while distributing my files
There are many reasons why an upload can go wrong.
A FTP server might be unreachable or misconfigured, your credentials might be wrong, Dropbox might be temporarily unreachable, ...
Many of those errors are only temporary and dropstock.io will continue retrying to upload files to each agency again and again.
Errors due to wrong data in your credentials will keep occurring until you fix them.
How can I see the progress?
page shows the details of the last hundred files.
While there are still active uploads pictures are inside the
syncing folder in Dropbox.
Once a picture is uploaded to all your agencies, it is moved to a
My files seems like they're stuck and not moving anywhere ...
Sometimes we get more work and a lot of files to upload. In case queue is bigger than usual, you can follow Uploads page how many videos and photos are in current queue. Be patient, your files are on track.
When can I delete files?
You can delete files in your Dropbox as soon as they appear in the
How does dropstock.io know which files to upload?
dropstock.io only has access to a specific folder in your Dropbox account, which is
Inside this folder there is a folder called
All .jp[e]g, .eps and .zip files that you put there and are less than 30 MB in size will be distributed to your
stock agencies, depending on which file types you have enabled for them.
I moved files from the syncing folder and now weird things happen
Told you so, don't do that :P
Just rename the files you moved or deleted and put them in the upload folder again.